Shipping policy

Order Processing

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    Handcrafted Quality: Our products are meticulously handmade in small batches to ensure the highest quality and integrity.

    Processing Time: Please allow 3–5 business days (Monday–Friday) for your order to be processed, poured, and packaged before it is shipped.
  • Order Confirmation: You will receive an email confirmation once your order has been placed. A second email with tracking information will be sent when your order ships.

Shipping Rates & Delivery

 

  • Shipping Carriers: We ship all orders via USPS (United States Postal Service).

  • Rate Calculation: Shipping rates are calculated at checkout based on the package weight, dimensions, and your shipping address.

  • Estimated Delivery: Standard shipping typically takes 3–7 business days after the order has been processed (not including weekends or holidays). Note: Delivery times are estimates and may be subject to carrier delays.

International Shipping

Shipping to Canada: Orders shipped to Canada are typically sent via DHL eCommerce Parcel International Direct, with duties and import taxes calculated and included at checkout, so there are no surprise fees on delivery. In rare cases where this service isn't available for a specific address, your order may ship via DHL eCommerce Parcel International Standard instead. For these orders, duties and import taxes are not collected at checkout and must be paid directly to the carrier upon delivery.

Shipping Accuracy Responsibility

  • The customer is solely responsible for ensuring the shipping address is accurate and complete at the time of checkout.

  • Complete Renewal is not responsible for packages delivered to an incorrect address entered by the customer. Please refer to our Refund Policy regarding packages returned due to incorrect addresses.