Refund policy

Our Comfort Promise

Every jar is handmade in small batches, and we want it to work for your family's skin. If your first jar isn't right for you, email shop@completerenewal.co within 30 days of delivery. Include your order number, a photo of the jar, and a short note about what happened, and we'll make it right with store credit.

- One Comfort Promise per customer and household, on your first purchase of each product.
- The Comfort Promise is offered as store credit only. No cash refunds are issued.
- Opened skincare can't be resold, so we can't accept returns or exchanges.

Shipping

Orders ship within 1 to 3 business days from Florida. Typical U.S. delivery takes 3 to 5 business days, and tracking is sent by email when your order ships. Opened jars are final sale for hygiene reasons, except under our Comfort Promise above.

Refunds, Returns and Exchanges

Because our products are handmade in small batches and opened skincare can't be resold, we don't offer cash refunds, returns or exchanges, except as described in our Comfort Promise above and the exceptions below. Please review your order carefully before completing your purchase.

Damaged Products

If your order arrives damaged during transit:

- Notification: Please notify us within 48 hours of delivery.
- Proof required: Email shop@completerenewal.co with your order number and clear photos of the damage and the original packaging.
- Resolution: Once verified, we will replace the damaged item(s) at no extra cost.
- Please note that no cash refunds are issued for damaged items.

Order Changes

Once an order is placed and confirmed, it can't be modified, changed or canceled. Please double check your products and shipping address before submitting your order.

Returned Packages (Incorrect Address)

If a package is returned to us because the shipping address provided was incorrect, incomplete or unclaimed:

- You will be refunded the product cost, minus a 15% restocking fee and the original shipping costs.
- Re-shipping is not available for returned packages, to protect product integrity.

Lost or Missing Packages (Tracking Shows "Delivered")

Once tracking shows a package as "Delivered," Complete Renewal is not responsible for lost, missing or stolen packages.

- Please check with your local post office, neighbors or building management right away.
- If the issue isn't resolved, file a claim directly with the carrier (USPS, FedEx or UPS). We're happy to provide shipment details to help with your claim.

Understanding Our Natural Products

- Melted butters: Whipped butters and balms may melt during warm transit. If this happens, refrigerate for 15 to 30 minutes to firm it back up. The product works just the same. No refunds or replacements are issued for melted items.
- Color variations: Natural ingredients such as turmeric and shea butter can cause slight differences in color. This is normal and doesn't affect product quality.

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Great product! The smell is amazing and the texture is rich!

Thank you so much! That Creamy texture is my favorite part too. A little goes a long way, so enjoy every night of it. 💜 Nadege

I got this as a sample and it’s amazing. The arthritis in my hands disappears and it smells heavenly! So I had to order a full size jar. I put it on at bedtime and sleep sooo good! Plus I love the packaging and customer service. You’ve got a new customer for life!

Msayanna, this made my whole day! I'm so glad that little sample turned into a full jar, and hearing that you're sleeping better and waking up feeling so much better truly blesses my heart. That's exactly why I make it. Thank you for trusting us and for the sweet words about our packaging and service. Welcome to the Complete Renewal family! 💜 Nadege

So far so good. I am looking forward to seeing more improvements in my baby's skin

Thank you so much for sharing! We're so happy to hear it's going well so far. Keep applying it gently after bath time while your little one's skin is still slightly damp, and please reach out anytime if you have questions. Praying for soft, comfortable skin for your sweet baby! Nadege🤎

It’s soooo good and moisturizing! I purchased this for the magnesium and lemon balm properties and it’s so soothing. I massaged some of the lavender one on my husband because he had been complaining about his muscles being tight. He said he had no tightness the next morning. This stuff is good!

Cortne, thank you so much! 🤎 We love hearing that the butter feels so moisturizing and soothing. And we’re so glad your husband felt more comfortable the next morning after you massaged him with the lavender one! Thank you for sharing it with him and taking the time to tell us how you both enjoyed it.

A gift that turned me into a customer

“I received the Magnesium Body Butter as a gift, and after talking with the owner of Complete Renewal, she suggested that I try putting it on the bottoms of my feet before bed to help me get a good night’s sleep.

Let me tell you, I’m in the perimenopause stage of life, and a good night’s sleep doesn’t come as easily as it used to! But since I started using this on the bottoms of my feet at night, I have truly noticed such a difference in how well I sleep.

Beyond that, I absolutely love the ingredients Complete Renewal uses. I’m one of those people who reads labels, and I appreciate being able to recognize what I’m putting on my body and feel good about it.

I love the products, I love what this company stands for, and after my experience with the Magnesium Body Butter, I can’t recommend Complete Renewal highly enough. This was a gift that definitely turned me into a customer!”

Thank you so much for sharing this on our Facebook page, Chrissy! We're so glad you're sleeping better. 💜

Refund policy

Let customers speak for us